Current Job Openings at ARIN

Customer Service Resource Analyst I

Apply: To apply for this opening, please email your resume to jobs-rsd@arin.net. This position will be designated under a hybrid work schedule and will be required to work in the ARIN Chantilly, Virginia, office two days a week. Please note that this is an in-house position. Relocation not provided.

We are currently seeking a Customer Service Resource Analyst I who will support ARIN’s customers by handling inquiries and processing requests related to resources and account services. This entry-level role provides high-quality customer service and ensures precise account management.

Job Description and Responsibilities

• Customer Interaction: Respond to customer inquiries and resource requests via phone, email, and live chat with professionalism and courtesy.
• Data and Resource Management: Assist customers in managing their account details and processing requests for resources within ARIN’s systems, ensuring accuracy and efficiency.
• Policy Application: Apply ARIN’s policies and procedures consistently across all customer interactions to ensure compliance and maintain data integrity.
• Support and Guidance: Provide clear instructions and support to customers on how to effectively utilize ARIN’s services and manage their resources.
• Problem Resolution: Address and resolve issues related to customer accounts and resource requests, escalating complex matters to appropriate senior staff.
• Team Collaboration: Work collaboratively with other departments to enhance customer service protocols and improve overall service delivery.
• System Proficiency: Gain proficiency with the ARIN online application and effectively communicate this knowledge to customers over the phone, through chat, or through responses to customer tickets.
• Technical Fluency: Develop technical fluency in the use of number resources within the network to better assist and inform customers.
• Travel: Demonstrate the ability and willingness to travel up to 10% as per ARIN’s travel guidelines.
• Work Hours: Availability to work early mornings, evenings, weekends, and swing shifts, which will be coordinated with the direct supervisor based on the current team schedule.
• Other Duties: Perform other related duties as needed and assigned by management.

Background/Skills Required

• Research Proficiency: Ability to use online research tools effectively for verifying customer-provided information and performing thorough analysis.
• Technical and Interpersonal Skills: Basic knowledge of internet functionality, with the ability to work independently and collaboratively, demonstrating strong interpersonal skills.
• Adaptability: Capable of quickly adapting to changes in a dynamic work environment.
• Customer Service Excellence: Exceptional customer service skills with a strong orientation towards professionalism and efficiency in handling customer needs.
• Communication: Excellent verbal and written communication skills, capable of clearly conveying information and instructions to customers and team members.
• Attention to Detail: High attention to detail with proficiency in managing and organizing customer data and resource requests accurately.
• Adaptability: Quick to adapt to new systems and processes and able to assist others in understanding them.
• Education and Experience: At least one year of work experience in a technical customer service role OR a Bachelor’s degree in a related course of study.

Background/Skills Preferred

• Industry Experience: Some work experience at an Internet Service Provider or in a similar environment is preferred.
• Advanced Education: Bachelor’s degree in a related course of study.
• Technical Knowledge: Basic understanding of TCP/IP protocols and network routing principles. Knowledge of more specific concepts like subnetting and CIDR is beneficial but not required.

Senior Database Reliability Engineer

Apply: To apply for this opening, please e-mail your resume to jobs-siteengineer@arin.net. This position will be designated under a hybrid work schedule and will be required to periodically work in the ARIN Chantilly, Virginia, office. Please note that this is an in-house position. Relocation not provided.

We are currently seeking a Senior Database Reliability Engineer who will be responsible for maintaining ARIN’s PostgreSQL database systems which supports member facing services. As a member of the Operations Team the position will also build software and systems to manage platform infrastructure, applications and improve reliability, quality, and time-to-market of ARIN’s unique application solutions. This position will also provide primary operational support and engineering for multiple distributed software applications.

Job Description and Responsibilities

• As a senior member of Operations, provide support for Operations Management in establishing guidelines for the team and assist in coaching junior members of the staff, noting that this position does not require any formal employee management.
• Work on database reliability and performance aspects for ARIN from within the Operations Team.
• Work with peer SREs to roll out changes to our production and development environments and help mitigate database-related incidents.
• Analyze solutions and implement best practices for our main PostgreSQL database cluster and its components.
• Support and debug database issues across services and environments.
• Gather and analyze relevant database metrics to assist in performance tuning and troubleshooting.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, disaster recovery, and capacity planning.
• Create sustainable, highly available systems and services through automation and incremental improvements.
• Balance infrastructure development speed and reliability with service level objectives.
• Continuously evaluate system security, make recommendations for improvement and incorporate security improvements as required by ARIN policies. Participate in SOC2 and PCI-DSS evidence collection with focus on automation.
• Evaluate and make recommendations on hardware and software products based on an assessment of operating requirements.
• Provide on-call support for all critical network and system operations on a rotating basis.
• Ability and willingness to travel in accordance with ARIN travel guidelines.
• Perform other related duties as required and assigned.

Background/Skills Required

• 8+ years building or supporting applications in distributed environments (LINUX/SQL) and supporting or improving the Systems/Software Development Life Cycle.
• 8+ years of experience in writing automation scripts, building application dashboards for proactive monitoring, setting up Alerts for early determination of the issues.
• Knowledge of one or more of SQL, NoSQL databases (ie. Postgres/MongoDB).
• Experience writing complex SQL queries to extract, manipulate, and analyze data.
• Experience with enterprise batch scheduling, hands on systems administration, monitoring, and deployment activities.
• Familiarity with large scale distributed systems and high-availability architectures.
• Development experience in one or more or programming languages.
• Knowledge of IP networking including DNS, DHCP, firewalls, IP routing, etc.
• 4-year college degree preferably in an information systems or computer science related discipline OR equivalent combination of education and experience.
• Good interpersonal skills. Strong verbal and written skills.

Background/Skills Preferred

• Experience with network operations and database administration.
• Experience with common Internet protocols such as TCP/IP, IPv6, DNS, HTTP, ISIS, OSPF, and BGP.

Instructional Design Specialist

Apply: To apply for this opening, please email your resume to jobs-training@arin.net. This position will be designated under a hybrid work schedule and will be required to periodically work in the ARIN Chantilly, Virginia, office. Please note that this is an in-house position. Relocation not provided.

We are currently looking for an Instructional Design Specialist who will be a key contributor to the development and maintenance of ARIN’s training program overseeing the creation of customer and staff training content using instructional design methodologies, video, audio, and other technologies.

Job Description and Responsibilities

• Manage the implementation and publication of ARIN training content on the LMS platform. This includes working with HR and Information Security for publication and tracking of externally produced material for required internal staff training.
• Research and produce timely, relevant, and cost-effective content for a variety of platforms including live webinars, Web-based training (e-learning), videos, and other course materials in line with current adult learning models and using rapid development processes.
• Use instructional design principles to design, develop, and revise interactive learning content including hands-on scenarios, graphics, and valid/reliable assessments.
• Work closely with subject matter experts, both internally and externally, to develop the content, noting that these individuals may also “deliver” some of the training.
• Create storyboards for e-learning courses to include scripts, scenarios, visuals, and interactive elements used to engage and enhance the learner experience.
• Create a variety of learning solutions to include e-learning courses, microlearning, demonstrations, videos, PowerPoint decks, scripts, quick references, job aids, and knowledge checks.
• Communicate and collaborate with colleagues to ensure quality, timeliness, employee engagement, and customer satisfaction for all deliverables.
• Learn about and stay current on ARIN services and activities to contribute new ideas regarding new training opportunities.

Background/Skills Required

• Demonstrated experience developing training in multiple modalities including but not limited to webinar, web-based training (WBT), face-to-face, and blended models, as well as experience implementing and/or working with LMS platforms.
• Demonstrated experience in writing training materials, technical documentation, web content, or writing in a business/technical environment.
• Demonstrated ability to learn new concepts, processes, software, or information quickly, and translate that into usable, understandable instructions.
• Outstanding, effective, and concise written and oral communication. Must be able to adapt writing style as required by the situation and subject matter.
• Strong interpersonal skills. Must have the ability to work independently and as part of collaborative, inter-departmental teams.
• Must be proactive and a self-starter who is detail-oriented and extremely organized. Ability to multitask and prioritize competing deadlines.
• Must have excellent time management and project planning experience. Ability to keep projects on schedule by coordinating with colleagues across the organization.
• Experience in creating training content or courses, capturing screen demonstrations, video editing, learning styles using current technologies.
• Experience developing knowledge checks/quizzes to include weighting test question difficulty based on target audience and performing analytics to determine test question validity.
• Ability to grasp technical and operational concepts quickly, particularly related to the operation of the Internet and Regional Internet Registries.
• Ability to gather requirements or work with Subject Matter Experts to document processes, steps, and procedures in a clear, understandable way.
• Familiarity with Microsoft Office applications is required, and experience with major desktop publishing and/or website management tools is preferred.
• Experience developing web-based training and videos in Adobe Captivate.
• Outside-the-box thinking, creativity, and ability to grasp IT concepts.
• Experience with multiple webinar/meeting platforms and requirements to use these platforms in various scenarios preferred.
• Bachelor’s degree OR equivalent work experience — minimum of three years proven experience in training development or instructional design.

Background/Skills Preferred

• Hold a master’s degree or post-graduate certificate in instructional design, adult-learning theory, or a related field.
• 3+ years working with the ADDIE model, as well as rapid development protocols.
• Basic knowledge of Adobe Captivate for e-learning and video/software demonstration creation.
• Experience developing and delivering a training program from the ground up.
• Prior experience in an association or nonprofit environment, or with an Internet Service Provider in the area of training, communications, or marketing.
• Prior experience or basic working knowledge of Internet Protocol networking a plus.

Security Engineer

Apply: To apply for this opening, please email your resume to jobs-security@arin.net. This position will be designated under a hybrid work schedule and will be required to periodically work in the ARIN Chantilly, Virginia, office. Please note that this is an in-house position. Relocation not provided.

We are currently seeking a Security Engineer who will be responsible for analyzing existing and future systems, reviewing security architectures, and developing solutions that integrate information security requirements to manage information protection proactively. This individual will be responsible for monitoring events on both internal and external systems - ensuring that all systems adhere to ARIN’s security policy. The Security Engineer will be setting up and analyzing intrusion detection, abnormal traffic patterns, and auditing systems for known security vulnerabilities.

Job Description and Responsibilities

• Proactively evaluate system and network security, make recommendations for improvement, perform preventive maintenance, and apply security updates as required by ARIN policies. Implement security practices and procedures in accordance with established guidelines.
• Implement Defense in Depth principles and technology in security engineering design and implementation.
• Take a lead role in implementing organization-wide compliance initiatives.
• Assist the development and oversee the implementation of information security policies, strategic plans, and security initiatives that include security classification/categorization, risk and vulnerability assessments, security controls design and implementation, incident response, business continuity, security awareness, network and application security, and security audits.
• Have experience with Suricata, Arkime, Graylog, OpenBSD’s PF, F5, and endpoint protection for Windows, Linux, and macOS.
• Evaluate, design, and establish monitoring mechanisms for performance, security, capacity, and maintenance. Monitor systems and make corrections or recommendations to resolve issues as they arise.
• Review and assess information security events and logs via security information/event manager.
• Provide on-call support for all critical network and system operations on a rotating basis.

Background/Skills Required

• 4-year college degree, preferably in an information security or computer science-related discipline OR equivalent combination of education and experience. In lieu of education, four years of information security experience may be substituted.
• Three to 10 years of job-related experience supporting Linux or other Unix environments, focusing on security practices.
• Proven experience monitoring, supporting, and managing complex Linux and Unix systems.
• Experience with maintaining SOC 2 and PCI compliance and evidence gathering.
• Ability to understand complex instructions and work independently.
• Good interpersonal skills. Strong verbal and written skills.

Background/Skills Preferred

• Familiarity with common Internet protocols such as TCP/IP, IPv6, DNSSEC, SMTP, and HTTP.
• Familiarity with git, Ansible, macOS, Windows, Red Hat/CentOS system administration, network operations, and database administration.
• Strong Python and Bourne shell scripting experience.