Posted: Tuesday, 13 February 2018
Over the last several years, we have put a lot of time and effort into improving the customer experience inside our account management tools, as well as streamlining and simplifying documentation on the ARIN website. Now we are digging into a major effort to modernize and improve the overall website so that it is more intuitive, responsive, and more attractive. This is a multi-phase, cross-departmental project, and we are looking for community feedback to help us define the navigation for the new www.arin.net.
For this phase we are collecting feedback using Tree Testing. Volunteers will be presented with a series of fifteen tasks, and they will select where they would go to find the information they need to complete that action.
If you don't end up where we intended, that's fine! You will be giving us important information on how to fix things before we move to the new website. If you can get around easily we know we are on the right track.
Want to join the fun and say you helped redesign ARIN's website? Just send me an email with the subject "Volunteer" to firstname.lastname@example.org, and we will reply with the link to the test.
Thank you in advance for your support of this important project.
American Registry for Internet Numbers (ARIN)