ACSP Consultation 2019.1: Deleting Aged Report Request Tickets

Consultation Tracking Information

  • Requested By: Staff
  • Status: Closed
  • Comments Opened: Linked to Discussion Archives: 26 June 2019
  • Comments Closed: 31 July 2019
  • Suggestion Number: n/a

Consultation Description

Since the launch of ARIN Online, we have been in the practice of retaining all customer tickets, and this includes ticketed requests for reports of the following types:

  • Associations reports
  • WhoWas reports
  • Reassignment reports
  • User Reassignment reports

After eleven years, we have well over a million such report tickets that we believe should be deleted from our systems in order to improve system performance, and to improve the customer experience by clearing unnecessary clutter from report tickets in the ticket history. It is our intention to move forward with deleting the report tickets of the above types (and associated reports) that are over 90-days old, and to change our ticket retention policy so that these types of tickets requesting reporting will expire and be deleted after 90 days going forward.

We plan to notify all users who have tickets that will be deleted in advance of this action in case they wish to download any of these old reports. We will also be updating our ticket messaging to inform customers that these reports are subject to expiration and that they should download any report that they wish to keep for more than 90 days.

Because this is a significant change to our business practices, we are opening this community consultation to solicit feedback prior to implementation.

Please provide comments to arin-consult@arin.net. You can subscribe to this mailing list at:
http://lists.arin.net/mailman/listinfo/arin-consult.

This consultation will remain open through 5:00 PM EDT on Wednesday, 31 July 2019.

ARIN Actions

ARIN thanks those who provided valuable feedback during this consultation on options for deleting aged report request tickets from ARIN Online. This important feedback will help inform ARIN’s path forward in this area.

Based on feedback, we have changed our implementation plan to include an “archive” option that users may select on a ticket to exclude it from the 90-day expiration policy. At implementation, we will notify users of the archive option so they can update any report tickets they wish to retain before we begin deleting aged report request tickets. ARIN users may also contact the registration services help desk to have ARIN mark all of their existing report request tickets for archive.

The ONLY tickets that will be affected are requests for the following reports that are over 90-days old:

  • Associations reports
  • WhoWas reports
  • Reassignment reports
  • User Reassignment reports

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